Terms of Service

Proposal Acceptance & Billing Structure
Capitol Tree Care LLC provides the customer with an estimate for service(s) which outlines the scope of work proposed. Upon acceptance of the proposal and work order / job terms, the customer is required to accept, sign the proposal and schedule service(s). 50% of the proposal is due upon proposal acceptance, and the remaining 50% is due upon completion of the service. An invoice will be sent to the customer once the service is completed with the outstanding balance. Proposals comprised of multiple services are invoiced following the completion of each individual service and are due at that time.

Forms of Payment
Payments can physically mailed to the Capitol Tree Care, LLC mailing address or can be submitted electronically by accessing the customer portal within the email containing the estimate and/or through the email containing your invoice(s). Acceptable forms of payment include credit & debit cards, e-checks/ACH payments, manual checks, money orders and cash. Customers incur a 3% fee for all credit card transactions. Customers may also register for the customer portal to gain access to their account information.

Scheduling
Upon acceptance of a proposal, the customer is required to sign the proposal to agree to the scope of work and terms outlined. After receiving a signed copy of the proposal, a representative from Capitol Tree Care, LLC will contact the customer within 1-3 business days to schedule service(s). Service dates vary based on the current work backlog and availability. Customers are serviced in the order in which they approve work by signature.

Late Payments
Customer’s are given 7 days from the invoice date to pay in full for services rendered by Capitol Tree Care, LLC. If payment is delinquent past 7 days from the invoice date, a $50+tax fee will be added per late invoice each additional 30 days the invoice is left unpaid. This fee will begin on the 8th day following the invoice date and will recur every 30 days following until the customer’s overdue balance is paid in full. Unpaid balances are pursued by Capitol Tree Care, LLC in which a lien may be placed on the customer’s property, the customer may be sent to collections or possible litigation.

Job Interim Charge Caps
For larger projects/jobs, Capitol Tree Care, LLC reserves the right to place a interim charge cap on the job prior to service. This cap is agreed upon by Capitol Tree Care, LLC and the customer prior to the start of service. The cap will be outlined in the proposal to which the customer agrees. The dollar amount and length of service for each cap must be paid in full on the agreed upon date or the job may be suspended until the balance is paid. Upon payment, the job may be scheduled and resume completion. If the cap is reached, a invoice will be provided to the customer in which the customer is given 7 days from the date of the invoice to pay the balance in full. If the balance remains unpaid, late fees are applied as outlined in the Late Payment section of Capitol Tree Care, LLC’s Terms of Service.

Termination of Services by Client
Customers reserve the right to cancel service(s) without any fees or repercussions with the exception of cancellations made within two business days prior to their schedule service date or after 5 PM on the Thursday before a Monday service day. Any jobs cancelled with one business day of their service date or after 5 PM on the Thursday before a Monday service day, incurs a cancellation fee of 25% of total service cost, including sales tax.

Refer to Capitol Tree Care, LLC’s Cancellation & Rescheduling Policy for more details.

Refer to Capitol Tree Care, LLC’s Refund Policy for any potential refunds due to a pre-paid service or a service(s) deposit.

Ownership Rights
Upon approval from the customer/property owner, Capitol Tree Care, LLC may take pictures or video of any completed service(s) for marketing purposes. Capitol Tree Care, LLC retains ownership rights of these media and retains the right to post these media on Capitol Tree Care, LLC’s social networking profiles/pages and on the companies website.

Project Termination initiated by Capitol Tree Care
In the event that a unforeseen event occurs that causes Capitol Tree Care, LLC to terminate the service/job, Capitol Tree Care, LLC shall notify the customer to plan a course of action to positively cease the contract or agreed upon service(s). Capitol Tree Care, LLC also reserves the right to deny service to a customer for any reason. In either case, if a balance remains, Capitol Tree Care, LLC is due the balance for the service(s) that were completed up to the date of the service/job termination. If any deposit or pre-payments were paid by the customer on a service that is yet to be completed, a refund may or may not be due to the customer dependent on any specific stipulations in the contract, terms of service or dependent upon the stipulations of Capitol Tree Care, LLC’s Refund Policy and Cancellation & Rescheduling Policy.

SMS/Text Message Consent
By providing your mobile phone number, you are opting in to receive text messages and you expressly consent to receive promotional, marketing, service reminders, and transactional text messages from Capitol Tree Care, LLC at the phone number provided. Message and data rates may apply. Message frequency may vary.

You can opt out at any time by replying STOP to any text message or by contacting us at 512-913-6833. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages. Your consent to receive text messages is not required as a condition of purchasing goods or services. We may share your mobile phone number with service providers to facilitate message delivery, but will never sell your information to third parties for their marketing purposes without your consent.