Capitol Tree Care, LLC – Cancellation & Rescheduling Policy

Hours of Operation:

Monday – Friday; 8 AM – 5 PM
Closed on the following holidays:

Christmas Eve & Christmas Day
New Years Eve & New Years Day
Memorial Day
Labor Day
July 4th
Thanksgiving

Cancellation of Service(s) by Customer
Upon acceptance of a proposal, the customer is contacted to schedule the agreed upon service(s). Once service(s) is scheduled and confirmed by the customer, the customer has the right to cancel service(s) without penalty, up to 24 hours prior to the scheduled service date, within business hours. If the service date is on a Monday, service(s) must be canceled no later than 5 PM on the preceding Thursday. All services canceled within the 24 hour, business day window are subject to a cancelation fee of 25% + Sales Tax(8.25%) of the total service(s) cost(s) being canceled.

Proper cancellations without penalty must be confirmed by a Capitol Tree Care, LLC representative by means of a written notice through traditional mail or e-mail or by phone within the 24 hour, business day window. Customers who leave a voicemail or send an e-mail after business hours and less than the 24 hour, business day cancellation window, does not constitute as a proper cancellation and are subject to a cancellation fee.

The same policy terms apply to all national holidays in which Capitol Tree Care, LLC is closed. Holidays that fall on a Monday require a cancellation no later than 5 PM on the preceding Thursday and must meet the above listed requirements to be considered a valid cancellation.

This policy is in place to protect Capitol Tree Care, LLC from last minute cancellations that cause a financial loss to the business. Capitol Tree Care, LLC has the right to waive any cancellation fee(s) depending on the situation causing the cancellation. Capitol Tree Care, LLC enforces this policy and pursues all unpaid invoices and/or fees through means of property liens, collection agencies and litigation if warranted.

Cancellation of Service(s) by Capitol Tree Care, LLC
Capitol Tree Care, LLC reserves the right to cancel any service(s), for any reason, at any time. Upon determination that Capitol Tree Care, LLC would like to cease service(s), a representative from Capitol Tree Care, LLC will contact the customer to notify them of the cancellation. Any monies that have been prepaid by the customer for any service(s) are subject to the stipulations found in the Capitol Tree Care, LLC Refund Policy which can be found on the company website: arboristaustin.com.

Rescheduling of Service(s) by Customer
In the event a customer needs or wants to reschedule service(s), they may do so without penalty up to 24 hours prior to the scheduled service date. If the service date is on a Monday, service(s) must be rescheduled no later than 5 PM on the preceding Thursday. Customers who reschedule service(s) less than the 24 hour, business day window are subject to a fee of 25% + Sales Tax(8.25%) of the total service(s) cost being rescheduled. Upon completion of the service(s) following the rescheduling, Capitol Tree Care, LLC is due the original total amount agreed upon on the proposal. Rescheduling fees in no manner constitute as part of the original service(s) cost and are a separate cost/fee.

Proper notification to reschedule service(s) must be confirmed by a Capitol Tree Care, LLC representative by means of a written notice through traditional mail or e-mail or by phone within the 24 hour, business day window. Customers who leave a voicemail or send an e-mail after business hours and less than the 24 hour, business day rescheduling window, does not constitute as proper notification and are subject to a fee.

This policy is in place to protect Capitol Tree Care, LLC from last minute rescheduling that causes a financial loss to the business. Capitol Tree Care, LLC has the right to waive any fee(s) depending on the situation causing the rescheduling of service(s). Capitol Tree Care, LLC enforces this policy and pursues all unpaid invoices and/or fees through means of property liens, collection agencies and litigation if warranted.

Rescheduling of Service(s) by Capitol Tree Care, LLC
In the event that Capitol Tree Care, LLC needs to reschedule a customer’s service(s), a representative from Capitol Tree Care, LLC will contact the customer to confirm a new service(s) date(s). Customers are not subject to any fees based on rescheduling initiated by Capitol Tree Care, LLC, but are subject to fees if the customer initiates cancellation or rescheduling of service(s) on the new agreed upon service(s) date(s). Refer to the above content regarding fees for cancellations and rescheduling.

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